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    More Contact Information About RoadSmart

    Phone

    0755-23281185

    Company Add

    Office Add.:502,Building 13A,Taihua Wutong Industrial Park,Gushu, Xixiang,Baoan,Shenzhen

    Factory Add

    Room 401, Buiding 2nd, Xinju Rd No.10, ShangJiao Distr., Chang'an Town, DongGuan City, Guangdong Province, China PR


    How Can We Help You? | RoadSmartSolar

    How Can We Help You?

    Choose the department that best fits your needs

    Request a Quote

    Get a custom quote for residential, commercial, or municipal solar streetlights

    Technical Support

    Get help with installation, maintenance, or troubleshooting of solar streetlights

    Consultation

    Request Dialux design/lighting simulation

    Partnership

    Explore distribution or collaboration opportunities

    Send an inquiry
    FAQ | RoadSmart Solar
    FAQ

    Frequently Asked Questions

    Quickly resolve common questions between us and potential customers

    01
    How soon will you respond?
    Our customer service team is available from 9:00 AM to 6:00 PM (Beijing Time), Monday to Friday. Inquiries during working hours will be responded to within 1 hour; inquiries outside working hours will be addressed within 2 hours of the start of the next working day. For urgent matters, please contact us directly via WhatsApp for priority handling.
    02
    Do you offer factory visit services?
    Yes, we warmly welcome customers to visit our Shenzhen office and Dongguan production factory. Visits require a reservation 3 working days in advance. We will arrange professional product engineers and sales managers to accompany and explain throughout the visit, and can arrange product demonstrations and sample testing according to your needs.
    03
    Is there a trial discount available?
    We offer sample trial discounts for first-time customers: samples can be purchased at a 20% discount off the original price (limited to 5 pieces or less). If you place a bulk order (single order ≥ 100 pieces) subsequently, we will refund the difference between the sample discount and the original price, achieving truly zero-cost trials.
    04
    What level of support will be provided?
    We provide full-process support: 1. Pre-sales: Professional product selection advice, customized technical solutions, free sample testing; 2. During sales: Real-time order progress tracking, production video feedback, provision of quality inspection reports; 3. After-sales: 7×24-hour technical consultation, product installation guidance, free repair/replacement within the warranty period.
    05
    Do you provide international shipping services?
    Yes, we have long-term cooperation with DHL, FedEx, UPS, and sea/air freight forwarders, providing global shipping services. Based on order volume and destination, we will recommend the optimal transportation method, and offer various delivery options such as door-to-door and port-to-port, while assisting with customs clearance document preparation.
    06
    What after-sales services do you provide?
    Our after-sales services include: 1. Product warranty: 3-year overall warranty for solar street lights, 5-year warranty for batteries; 2. Free repair: Free repair or replacement for products damaged non-artificially within the warranty period; 3. Lifetime technical support: Permanent product usage and maintenance guidance; 4. Spare parts supply: Long-term supply of original spare parts.

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